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Your satisfaction is our priority
Return Policy
We want you to love every purchase from By Sayraa. If you're not completely satisfied with your order, we're here to make the return and exchange process simple and hassle-free.
At By Sayraa, we take great pride in crafting premium fusion wear and lifestyle essentials with care and attention to detail. Your satisfaction is important to us, and we want you to shop with complete confidence. If your purchase doesn't meet your expectations, we're here to make the return or exchange process as smooth and convenient as possible.
Returns & Exchanges
We gladly accept returns and exchanges within 7 days of the delivery date. To be eligible, products must be unused, unwashed, unworn, and returned in their original packaging with all tags attached. Once your request is approved, our team will guide you through the simple return process to ensure a hassle-free experience.
Eligibility
To maintain the highest quality standards, returned items must be in their original condition without any signs of use, stains, alterations, or damage. Returns are accepted for damaged, defective, or incorrectly delivered items, while size exchanges are subject to product availability. Items purchased during special sale events or clearance promotions may not be eligible for return or exchange.
Refund Process
Once we receive your returned item, our quality team will inspect it to ensure it meets our return requirements. If approved, your refund will be processed to the original payment method within 5–7 business days. Depending on your payment provider, it may take a few additional days for the amount to reflect in your account. Please note that original shipping charges are non-refundable.
How to Request a Return
Starting a return is quick and easy. Simply contact our customer support team with your order number, reason for the return, and clear photos if the product is damaged or incorrect. After reviewing your request, we'll share the return instructions and keep you updated until the process is complete.
Need Help?
Our customer support team is always happy to assist you with returns, exchanges, sizing guidance, or any order-related questions. You can reach us via Email, Phone, or WhatsApp, and we'll do our best to respond within 24–48 business hours. Thank you for choosing By Shyraa—we truly appreciate your trust and support.
